- courtesy, openness, professionalism
- support in self-sufficiency and activity through various therapies (especially ergotherapy)
- systematic evaluation of the current client´s status
- maintaining contacts and cooperation with family
- support of natural relations and of the use of common public services
- environment and used equipment's follow needs and habits of users
- service is provided to all applicants regardless of race, gender, religion and political affiliation
- reduce the adverse consequences of the situation of users for which they sought us (social service is provided to people in an unfavorable social situation which can´t be resolved by themselves or theirs family members. The objective is to eliminate or alleviate the situation so the client can lead a dignified and happy life.)
actively inform and provide a true, complete and accurate information
- determine user satisfaction and the findings use in the preparation of plans to improve service quality
user protection against prejudice and negative evaluations (we approach to all clients without bias, impartially and equally. Everyone has the opportunity to lodge a complaint or incentive to provide services which is dealt with in accordance with internal regulations)
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